Refund policy

 

At House Babylon we strive to provide our customers with the highest quality products and service. However, in the event that you are you are not satisfied with your purchase we can offer you a refund providing the goods are returned within a 14 day period in an unworn and unused condition.

Please also note that returns are currently not free and it will be the full duty of the customer to pay for the return of any item bought with us. Please also be aware that we will not take any responsibility for items lost during transit and strongly recommend all returns to be sent by recorded delivery.

In order to process all orders quickly, we immediately send all orders to our warehouse to be picked, packaged and shipped. Once your order has been paid and processed, it is no longer possible to change the order.

Return & Refund Policy:

1 – All returned products must be in new condition, unused, unaltered and free of damages. Please note, Items on sale are strictly non-refundable.

2- All returned products have to be sent back in its original packaging, folded and wrapped in the original wrapping paper, and inside the original House Babylon box.

3 – Please provide proof of purchase with any returns. This can be either the online invoice you received at the point of purchase or a note with your name, address and order number.

4 – Any refunds will be made to the payment method originally used at the time of purchase. Our team will notify you once your return has been received and processed. Please note, this can take up to 10 working days.

5 – All returns should be sent to the following:

Prolog Fulfilment/House Babylon

Little Oak Drive, Sherwood Business Park,

Nottingham, NG15 0DJ, United Kingdom