Shipping Information

Free UK standard delivery on all orders over £150 (Enter the code FREESHIP at checkout).

Free UK returns on any order via Paypal.

Standard Delivery (3-5 working days) — £5 flat rate
Next Day Delivery (1 working day) — £7 flat rate
Europe Delivery - £25 flat rate

Once your order has left our warehouse, you will receive a confirmation email with the tracking information.


Easy Returns & Exchanges

At House Babylon we strive to provide our customers with the highest quality products and service. However, if you are not 100% satisfied with your purchase, simply contact our team at customerservice@housebabylon.com within 14 days of receipt for a refund or a replacement of any item of the same value.

1 - All returned products must be in new condition, unused, unaltered and free of damages.

2- All returned products have to be sent back in its original packaging, folded and wrapped in the original wrapping paper and inside the original House Babylon box.

3 - Please provide proof of purchase with any returns. This can be either the online invoice you received at the point of purchase or a note with your name, address and order number.

4 - Any refunds will be made to the payment method originally used at the time of purchase. Our team will notify you once your return has been received and processed. Please note, this can take up to 10 working days.

5 - All returns should be sent to the following:


House Babylon Ltd
270 Pentonville Road
London
N1 9JY
United Kingdom

Exceptions to the Return & Exchange Policy

Personalised or made-to-measure items cannot be accepted for return, unless the product is faulty.

Due to hygiene reasons, we cannot accept returned duvets and pillows.